Under the direct supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, sorting incoming faxes and paperwork, assisting with sending outgoing faxes, scanning documents to medical records, preparing and sending letters, and working closely with Practice physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

• Three (3) years previous related experience in a large complex healthcare setting.

• Strong knowledge of third party payors including federal, state, and private health plans.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Ability to work in an interactive environment.

• Possess excellent customer service skills.

• Ability to maintain strict confidentiality.

• Experience in a fast paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.